Shipping policy
Shipping policy
We ship worldwide and offer free 2nd Class delivery to the UK. We reserve the right to not deliver orders if we feel the address is insecure or we have any issue with the delivery address without explanation. If this affects your order, we will contact you as soon as possible.
If we deem not to deliver to you, you will receive a full refund of both your goods and any delivery charges in line with our refunds policy.
Deliveries are sent via Royal Mail and FedEx. All efforts will be made to ensure your goods are sent out to you timely and in good condition. We aim to send orders placed on a weekday before 10am out the same day, and orders placed after 10am and during weekend the following working day.
We keep record of all dispatches. If you have any queries or problems with your delivery, please contact our customer services with your order number at support@sukrew.com and we will endeavour to resolve any issues as soon as possible. Please be aware you can select the shipping you require at checkout.
You have the option to have your goods delivered to an alternative address other than your billing address during the ordering process for your convenience.
UK Shipping
We offer free 2nd Class postage and packaging within the UK on orders over £20, otherwise it costs £1.90. With this service, Royal Mail aims to deliver within three working days, in accordance with Royal Mail stipulations.
We also offer 1st Class postage and packaging within the UK on any order for £3.00. With this service, Royal Mail aims to deliver the next working day, in accordance with Royal Mail stipulations.
International Shipping, Customs and Import charges
Outside the UK, we offer International Standard delivery with Royal Mail which is untracked. We also offer an expedited, tracked International Priority service with FedEx.
For Royal Mail International Standard shipping, the exact price of postage & packaging depends on destination and the number of pieces ordered. For FedEx International Priority, the price is fixed for each destination, regardless of the number of pieces shipped. You will be able to see the postage cost before placing your order.
If your country is not amongst the available shipping destinations, please contact customer services at support@sukrew.com as we may be able to add it to the list.
Tax is included on EU orders up to 150 Euros. All other international orders will not include tax.
International orders outside the EU will not include tax and duties, tax, duties and associated fees are charged to the customer by the destination country, and we have no control over these.
EU Orders:
Duty will be added to orders over €150, and as of 1st July 2026 the EU is also adding a €3 charge on items in orders under €150 as well. This will be calculated by HS code category and automatically applied at checkout. €3 will be added for each category in the parcel.
This charge is implemented by the EU and out of our control.
Below are the different HS codes categories. There will be one €3 charge per HS code, regardless of the quantity of items ordered:
610711 - Cotton Underwear
610712- Polyamide/Polyester Underwear
611231 - Polyamide Swimwear
611595 - Cotton Socks
610910 - Cotton Vest
610342 - Cotton Shorts
611030 - Polyamide/Polyester Vest
610343 - Polyamide/Polyester Shorts
Customers outside the UK are advised to seek further information on their country’s import procedures and charges before placing an order. Please note we are not liable to pay any customs and import charges you may receive after dispatch.
